Frequently Asked Questions
Find answers to our most commonly asked questions
What speeds can I expect?
Our packages offer speeds from 100Mbps to 900Mbps. The actual speed you receive will depend on your package and location. We guarantee minimum speeds of:
- Basic Fibre: 90Mbps
- Super Fibre: 450Mbps
- Ultra Fibre: 800Mbps
What areas do you cover?
We currently provide service throughout Garforth and are expanding to surrounding areas. Check our coverage page to see if we're available at your address.
What is the minimum contract length?
Our standard contract length is 12 months. We also offer flexible month-to-month options for those who need more flexibility.
What router do you provide?
We provide high-quality routers suitable for each package:
- Basic Fibre: Standard dual-band router
- Super Fibre: Enhanced mesh-ready router
- Ultra Fibre: Premium tri-band mesh router
Can I use my own router?
Yes, you can use your own router as long as it's compatible with our network. However, we recommend using our provided equipment for optimal performance.
What payment methods do you accept?
We accept all major payment methods including:
- Direct Debit (preferred)
- Credit/Debit cards
- Bank transfer
Are there any hidden fees?
No, we believe in transparent pricing. The monthly fee you see is what you pay, with no hidden charges or mid-contract price rises.
How long does installation take?
A typical installation takes 1-2 hours. Our professional engineers will ensure everything is set up correctly and working perfectly before they leave.
Is there an installation fee?
Standard installation is free. Additional charges may apply for complex installations requiring extra work.
Still Have Questions?
Our local support team is here to help