Terms & Conditions

Service Agreement

These terms and conditions outline the rules and regulations for the use of Garforth Fibre's services.

Contract Terms

• Minimum contract length is 12 months unless otherwise specified
• Monthly service fees are payable in advance
• Installation fees may apply
• 30-day notice required for cancellation after minimum term

Service Delivery

Our Commitments

• Provide reliable broadband service
• Maintain network infrastructure
• Provide technical support
• Notify customers of planned maintenance

Customer Responsibilities

• Provide accurate information
• Allow access for installation and maintenance
• Use the service in accordance with acceptable use policy
• Maintain equipment provided by us

Service Speed

While we strive to deliver the advertised speeds, actual speeds may vary due to factors including:

• Network congestion
• Distance from exchange
• Home setup and equipment
• Website/server limitations

Payment Terms

• Monthly payments via Direct Debit
• Late payment fees may apply
• Service may be suspended for non-payment
• Price changes will be notified in advance

Termination

We may terminate service if:

• Terms of service are breached
• Payment is consistently late
• Service is used for illegal activities
• False information is provided

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be communicated to customers with appropriate notice.

Contact Information

For questions about these terms, please contact us:

Email: support@garforthfibre.co.uk

Phone: 0113 89 56758